Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Seasonal shipping delays may affect your shipment and should be considered when ordering, especially around the holidays.

Domestic Shipping Rates and Estimates

For orders over $35: Ships free within the continental USA.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Local delivery

Free local delivery is available for orders over $35 within 10 miles of Northfield, MN, USA. For orders under $35, we charge $5 for local delivery.

Deliveries are made from 10 AM to 5 PM on business days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wild Tree Pottery is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at liam@wildtreepottery.com with your name and order number, and we will look into it for you.